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Analytics Dashboard

The Kaie Analytics Dashboard provides comprehensive insights into your workflow performance, customer engagement, and business metrics. Track key performance indicators, identify optimization opportunities, and make data-driven decisions to improve your customer communication.

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Key Metrics

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Workflow Performance

Monitor how your workflows are performing across all channels.

Execution Rate

  • Total Executions: Number of workflow runs
  • Success Rate: Percentage of successful executions
  • Error Rate: Percentage of failed executions
  • Average Duration: Time to complete workflows

Response Time

  • Average Response Time: Time to first response
  • Peak Response Time: Longest response times
  • Response Time Trends: Performance over time
  • Channel Comparison: Response times by channel

Throughput

  • Messages per Hour: Volume of messages processed
  • Peak Hours: Busiest times of day
  • Capacity Utilization: System usage levels
  • Growth Trends: Volume growth over time

Error Analysis

  • Error Types: Most common error types
  • Error Frequency: How often errors occur
  • Error Impact: Impact on customer experience
  • Resolution Time: Time to fix errors

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Customer Engagement

Track how customers interact with your automated systems.

Engagement Metrics

  • Active Users: Number of engaged customers
  • Session Duration: Average conversation length
  • Message Volume: Messages per customer
  • Return Rate: Customers who return

Satisfaction Scores

  • Customer Ratings: Overall satisfaction scores
  • NPS Scores: Net Promoter Score trends
  • Feedback Analysis: Sentiment analysis of feedback
  • Improvement Areas: Areas needing attention

Channel Performance

  • WhatsApp Metrics: Performance on WhatsApp
  • Instagram Metrics: Performance on Instagram
  • Voice Call Metrics: Voice interaction performance
  • Channel Comparison: Cross-channel analysis

Conversion Rates

  • Goal Completion: Percentage of goals achieved
  • Funnel Analysis: Conversion through workflows
  • Drop-off Points: Where customers leave
  • Optimization Opportunities: Areas for improvement

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Real-time Monitoring

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Live Dashboard

Monitor your workflows in real-time with live updates.
  • Active Workflows: Currently running workflows
  • Current Load: System load and performance
  • Recent Activity: Latest workflow executions
  • Alert Status: Current system alerts
  • Performance Alerts: When performance drops
  • Error Alerts: When errors occur
  • Capacity Alerts: When approaching limits
  • Custom Alerts: User-defined alert conditions

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System Health

Monitor the health and performance of your Kaie system.
  • CPU Usage: System processing load
  • Memory Usage: Memory consumption
  • Network Latency: Network performance
  • Database Performance: Database response times
  • API Status: External API availability
  • Integration Status: Channel integration health
  • AI Service Status: AI Brain system health
  • Overall Uptime: System availability

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Historical Analysis

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Trend Analysis

Analyze performance trends over time to identify patterns and opportunities.
  • Daily Trends: Performance by day of week
  • Hourly Trends: Performance by hour of day
  • Seasonal Trends: Performance by season
  • Growth Trends: Long-term growth patterns
  • Period Comparison: Compare different time periods
  • Workflow Comparison: Compare different workflows
  • Channel Comparison: Compare different channels
  • A/B Test Results: Compare different approaches

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Performance Reports

Generate detailed reports for stakeholders and analysis.
  • Executive Summary: High-level performance overview
  • Detailed Analysis: In-depth performance analysis
  • Custom Reports: User-defined report formats
  • Scheduled Reports: Automated report generation
  • Export Options: PDF, Excel, CSV formats
  • Visualization: Charts, graphs, and dashboards
  • Filtering: Filter data by various criteria
  • Sharing: Share reports with team members

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Custom Analytics

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Custom Metrics

Create and track custom metrics specific to your business needs.
  • Business Metrics: Revenue, conversion, retention
  • Operational Metrics: Efficiency, productivity, quality
  • Customer Metrics: Satisfaction, engagement, loyalty
  • Technical Metrics: Performance, reliability, scalability
  • Metric Definition: Define what to measure
  • Data Sources: Where to get the data
  • Calculation Logic: How to calculate the metric
  • Display Options: How to visualize the metric

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Custom Dashboards

Build custom dashboards tailored to your specific needs.
  • Widget Library: Pre-built dashboard widgets
  • Custom Widgets: Create your own widgets
  • Layout Options: Flexible dashboard layouts
  • Sharing: Share dashboards with team members
  • Charts: Line, bar, pie, scatter plots
  • Tables: Data tables with sorting and filtering
  • KPI Cards: Key performance indicator displays
  • Maps: Geographic data visualization

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Data Export and Integration

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Export Options

Export your analytics data for external analysis and reporting.
  • CSV: Comma-separated values for spreadsheets
  • Excel: Microsoft Excel format with formatting
  • JSON: JavaScript Object Notation for APIs
  • PDF: Portable Document Format for reports
  • Date Range: Select specific time periods
  • Data Filtering: Filter data before export
  • Scheduled Exports: Automate regular exports
  • API Access: Programmatic data access

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Third-party Integration

Integrate with external analytics and business intelligence tools.
  • Google Analytics: Web analytics integration
  • Tableau: Business intelligence platform
  • Power BI: Microsoft business analytics
  • Custom APIs: Connect to your own systems
  • Unified View: Combine data from multiple sources
  • Advanced Analysis: Use specialized analytics tools
  • Custom Reporting: Create custom reports
  • Data Synchronization: Keep data in sync

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Optimization Insights

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Performance Optimization

Get insights and recommendations for improving performance.
  • Workflow Optimization: Improve workflow efficiency
  • Response Time: Reduce response times
  • Error Reduction: Minimize errors and failures
  • Capacity Planning: Plan for future growth
  • Anomaly Detection: Identify unusual patterns
  • Trend Analysis: Spot emerging trends
  • Performance Alerts: Get notified of issues
  • Optimization Suggestions: Receive improvement recommendations

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A/B Testing

Test different approaches and measure their effectiveness.
  • Experiment Setup: Create A/B tests
  • Traffic Splitting: Split traffic between variants
  • Statistical Significance: Ensure reliable results
  • Winner Selection: Automatically select winning variants
  • Message Testing: Test different message content
  • Workflow Testing: Test different workflow paths
  • UI Testing: Test different user interfaces
  • Timing Testing: Test different timing strategies

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Best Practices

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Analytics Strategy

Develop an effective analytics strategy for your organization.
  • Define Goals: Set clear analytics objectives
  • Choose Metrics: Select relevant key metrics
  • Set Baselines: Establish performance baselines
  • Create Dashboards: Build effective dashboards
  • Start Simple: Begin with basic metrics
  • Iterate Often: Continuously improve analytics
  • Train Users: Educate team on using analytics
  • Regular Reviews: Schedule regular analytics reviews

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Data Quality

Ensure high-quality data for accurate analytics.
  • Data Validation: Validate data accuracy
  • Data Cleaning: Remove or correct bad data
  • Data Consistency: Ensure consistent data formats
  • Data Completeness: Ensure complete data coverage
  • Quality Metrics: Track data quality metrics
  • Anomaly Detection: Identify data anomalies
  • Regular Audits: Conduct regular data audits
  • Continuous Improvement: Improve data quality over time

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Next Steps

Explore more analytics features:

Workflow Metrics

Detailed analysis of workflow performance

Performance Tracking

Monitor and optimize system performance

Workflow Builder

Build workflows with analytics in mind

API Reference

Access analytics data programmatically