Workflow Performance Metrics
Track and analyze the performance of your individual workflows to identify optimization opportunities and ensure optimal customer experience.Execution Metrics
Workflow Execution Statistics
Monitor how often and how successfully your workflows run.Execution Volume
- Total Executions: Number of times workflow has run
- Daily Executions: Average executions per day
- Peak Executions: Highest number of executions in a period
- Execution Trends: Growth or decline in execution volume
Success Rate
- Overall Success Rate: Percentage of successful executions
- Success by Channel: Success rate by communication channel
- Success by Time: Success rate by time of day
- Success Trends: Success rate changes over time
Error Analysis
- Error Count: Total number of errors
- Error Rate: Percentage of failed executions
- Error Types: Most common error types
- Error Trends: Error rate changes over time
Execution Time
- Average Duration: Average time to complete workflow
- Median Duration: Middle value of execution times
- 95th Percentile: Duration for 95% of executions
- Duration Trends: How execution time changes over time
Node Performance
Analyze the performance of individual nodes within your workflows.Node Execution Metrics
Node Execution Metrics
- Node Success Rate: Percentage of successful node executions
- Node Execution Time: Average time for each node to complete
- Node Error Rate: Percentage of node execution failures
- Node Utilization: How often each node is used
Bottleneck Analysis
Bottleneck Analysis
- Slowest Nodes: Identify nodes that take the longest
- Error-prone Nodes: Find nodes with high error rates
- Underutilized Nodes: Identify rarely used nodes
- Optimization Opportunities: Suggest improvements
Customer Interaction Metrics
Engagement Metrics
Measure how customers interact with your workflows.Interaction Volume
- Messages Sent: Total messages sent to customers
- Messages Received: Total messages received from customers
- Interaction Rate: Ratio of customer responses to messages
- Conversation Length: Average number of messages per conversation
Response Time
- First Response Time: Time to first AI response
- Average Response Time: Average time between messages
- Response Time by Channel: Response times across different channels
- Response Time Trends: How response times change over time
Completion Rate
- Workflow Completion: Percentage of workflows completed
- Step Completion: Percentage of workflow steps completed
- Drop-off Points: Where customers most often leave workflows
- Completion Time: Average time to complete workflows
Customer Satisfaction
- Satisfaction Scores: Customer ratings of workflow interactions
- Sentiment Analysis: Emotional tone of customer messages
- Complaint Rate: Percentage of negative feedback
- Satisfaction Trends: How satisfaction changes over time
Channel Performance
Compare workflow performance across different communication channels.Channel Comparison
Channel Comparison
- Execution Volume: Number of executions per channel
- Success Rate: Success rate by channel
- Response Time: Average response time by channel
- Customer Satisfaction: Satisfaction scores by channel
Channel-specific Metrics
Channel-specific Metrics
- WhatsApp Metrics: Performance on WhatsApp Business
- Instagram Metrics: Performance on Instagram Direct
- Voice Call Metrics: Performance on voice calls
- SMS Metrics: Performance on SMS messages
Business Impact Metrics
Conversion Metrics
Track how workflows contribute to business goals.Goal Achievement
- Goal Completion Rate: Percentage of workflows achieving goals
- Goal Value: Total value generated by workflow goals
- Goal Trends: How goal achievement changes over time
- Goal by Channel: Goal achievement by communication channel
Revenue Impact
- Revenue Generated: Direct revenue from workflows
- Cost Savings: Operational cost savings from automation
- ROI: Return on investment for workflow automation
- Revenue per Execution: Average revenue per workflow execution
Customer Acquisition
- New Customers: Number of new customers acquired
- Lead Generation: Number of leads generated
- Conversion Rate: Percentage of leads converted to customers
- Acquisition Cost: Cost per customer acquisition
Customer Retention
- Retention Rate: Percentage of customers retained
- Churn Rate: Percentage of customers lost
- Lifetime Value: Average customer lifetime value
- Retention Impact: Impact of workflows on retention
Operational Efficiency
Measure the efficiency gains from workflow automation.Efficiency Metrics
Efficiency Metrics
- Time Savings: Time saved through automation
- Resource Utilization: How efficiently resources are used
- Scalability: How well workflows scale with volume
- Cost per Interaction: Cost of each customer interaction
Quality Metrics
Quality Metrics
- Consistency: How consistent workflow responses are
- Accuracy: How accurate workflow responses are
- Compliance: Adherence to business rules and policies
- Quality Trends: How quality changes over time
Advanced Analytics
Cohort Analysis
Analyze customer behavior patterns over time.Cohort Types
Cohort Types
- Acquisition Cohorts: Group customers by acquisition date
- Behavior Cohorts: Group customers by behavior patterns
- Channel Cohorts: Group customers by communication channel
- Workflow Cohorts: Group customers by workflow usage
Cohort Metrics
Cohort Metrics
- Retention Rate: How many customers return over time
- Engagement Rate: How engaged customers are over time
- Value Progression: How customer value changes over time
- Behavior Evolution: How customer behavior changes
Funnel Analysis
Track customer progression through workflow steps.Funnel Metrics
Funnel Metrics
- Step Conversion: Percentage of customers moving between steps
- Drop-off Analysis: Where customers most often leave
- Time at Step: How long customers spend at each step
- Step Performance: Performance of individual workflow steps
Optimization Insights
Optimization Insights
- Bottleneck Identification: Find steps that slow down workflows
- Optimization Opportunities: Suggest improvements
- A/B Test Results: Compare different workflow versions
- Impact Analysis: Measure impact of changes
Predictive Analytics
Use data to predict future performance and behavior.Prediction Types
Prediction Types
- Performance Prediction: Predict future workflow performance
- Volume Prediction: Predict future execution volume
- Churn Prediction: Predict customer churn risk
- Success Prediction: Predict workflow success likelihood
Machine Learning Models
Machine Learning Models
- Regression Models: Predict continuous values
- Classification Models: Predict categorical outcomes
- Time Series Models: Predict time-based patterns
- Ensemble Models: Combine multiple models for better accuracy
Custom Metrics and KPIs
Custom Metric Creation
Create metrics specific to your business needs.Metric Types
Metric Types
- Business Metrics: Revenue, profit, growth metrics
- Operational Metrics: Efficiency, productivity, quality metrics
- Customer Metrics: Satisfaction, loyalty, engagement metrics
- Technical Metrics: Performance, reliability, scalability metrics
Configuration
Configuration
- Data Sources: Select data sources for metrics
- Calculation Logic: Define how to calculate metrics
- Aggregation: Choose aggregation methods (sum, average, etc.)
- Time Periods: Set time periods for metric calculation
KPI Dashboard
Create dashboards focused on key performance indicators.KPI Types
KPI Types
- Strategic KPIs: High-level business objectives
- Operational KPIs: Day-to-day operational metrics
- Leading KPIs: Predictive indicators
- Lagging KPIs: Outcome indicators
Dashboard Features
Dashboard Features
- Real-time Updates: Live KPI updates
- Alert Thresholds: Set alerts for KPI changes
- Trend Analysis: Show KPI trends over time
- Drill-down: Detailed analysis of KPI components
Reporting and Visualization
Report Generation
Generate detailed reports for stakeholders and analysis.Report Types
Report Types
- Executive Summary: High-level overview for executives
- Detailed Analysis: In-depth analysis for analysts
- Operational Reports: Day-to-day operational metrics
- Custom Reports: User-defined report formats
Visualization Options
Visualization Options
- Charts: Line, bar, pie, scatter plots
- Tables: Data tables with sorting and filtering
- Maps: Geographic data visualization
- Gauges: KPI gauge displays
Data Export
Export data for external analysis and reporting.Export Formats
Export Formats
- CSV: Comma-separated values for spreadsheets
- Excel: Microsoft Excel format with formatting
- JSON: JavaScript Object Notation for APIs
- PDF: Portable Document Format for reports
Export Features
Export Features
- Date Range Selection: Choose specific time periods
- Data Filtering: Filter data before export
- Scheduled Exports: Automate regular exports
- API Access: Programmatic data access
Best Practices
Metric Selection
Choose the right metrics for your business needs.Selection Criteria
Selection Criteria
- Relevance: Choose metrics relevant to your goals
- Actionability: Select metrics you can act upon
- Measurability: Ensure metrics can be accurately measured
- Timeliness: Choose metrics that provide timely insights
Balanced Scorecard
Balanced Scorecard
- Financial Metrics: Revenue, profit, cost metrics
- Customer Metrics: Satisfaction, loyalty, engagement
- Internal Process Metrics: Efficiency, quality, productivity
- Learning and Growth Metrics: Innovation, capability, culture
Performance Monitoring
Establish effective performance monitoring practices.Monitoring Practices
Monitoring Practices
- Regular Reviews: Schedule regular metric reviews
- Trend Analysis: Track trends over time
- Benchmarking: Compare against industry standards
- Continuous Improvement: Use metrics to drive improvements
Alert Management
Alert Management
- Threshold Setting: Set appropriate alert thresholds
- Alert Prioritization: Prioritize alerts by importance
- Response Procedures: Define response procedures
- Alert Optimization: Continuously optimize alert settings